Terms & Conditions

1. Information About Us

1.1 Ziya’s Flavours operates the website www.ziyasflavours.com

Ziya’s Flavours Ltd, a company registered in England and Wales.

1.2 You can reach us through the details provided on our Contact Us page.

2. Our Products

2.1 Product images on our website are for illustration purposes only. While we make every effort to show accurate colours and presentation, lighting and screen settings may cause slight differences.

2.2 Each product is handmade to order, so small variations in size, shape, or weight may occur.

2.3 Packaging may differ slightly from what is shown online.

2.4 All items are subject to availability. If an item is unavailable after your order is placed, we’ll contact you to arrange a suitable alternative or issue a refund.

3. Returns, Refunds & Cancellations

3.1 If you believe a product is not fit for consumption on arrival, please contact us immediately. Do not consume the item until we have responded. If there’s a delay in our reply, please keep the product refrigerated or frozen and do not eat it until advised.

3.2 As our products are perishable, the legal right to cancel under consumer law does not apply. However, if you contact us at least 72 hours before dispatch, we may be able to cancel your order if production has not yet begun.

3.3 For non-perishable goods, your statutory right to cancel remains valid.

3.4 If your order arrives faulty or not as described, you are entitled to a replacement or refund. For guidance, you may contact your local Citizens Advice Bureau or Trading Standards office.

3.5 If you return an item due to it being faulty or incorrect, we will refund the full cost, including any reasonable postage or courier fees.

3.6 In all other cases, you are responsible for the cost of returning goods to us.

3.7 You must take reasonable care of any items in your possession until they are returned.

3.8 Refunds (where applicable) will be made to the same payment method and account used for the original purchase.

4. When Refunds Are Not Applicable

Refunds and exchanges are not available in the following circumstances:

• For perishable goods, including cookies, brownies, savoury items, platters, dessert shots, and other made-to-order food products.
• When a delivery attempt has failed due to the customer being unavailable or not providing safe delivery instructions.
• When products have spoiled or become damaged because they were not collected, received, or stored correctly after delivery.
• For change of mind after dispatch or after the product has been prepared.
• For items that have been opened, tampered with, or partially consumed.
• For orders placed with incorrect shipping details provided by the customer.
• For discounted, promotional, or bespoke items that are customised to your request.

Please note: once a courier confirms a delivery attempt, responsibility for the goods passes to the customer.

5. Data Protection & Privacy

5.1 Ziya’s Flavours complies with the Data Protection Act and current data privacy regulations.

5.2 When placing an order or creating an account, we collect essential information such as your name, contact details, billing and delivery address, and payment information.

5.3 Your data is used to process orders, improve our service, and prevent fraud.

5.4 If you wish to be removed from our mailing list or have questions about how we handle your data, please contact us via the Contact Us page.

For any further questions, please email us at info@ziyasflavours.com